Privacy Policy

We are RO High, https://rohigh.com.

The purpose of this Privacy Policy is to inform you what information we collect from you, how we use your information and the choices that you have regarding our use of your information. By using our websites, mobile applications, or sharing your information with us, you are accepting and consenting to the practices described in this Privacy Policy.

Privacy Rights

In certain jurisdictions, if you have an account on this site, you can request access and receive the personal data we maintain about you, including any data you have provided to us. You can also request that we erase any personal data we mainain about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
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We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, email address, phone number, credit card/payment details. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests
• Process payments and prevent fraud
• Set up your account
• Comply with any legal obligations we have

 

For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, email address, phone number and credit card/payment details.

 

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing addresses.

When We Share Information with Third Parties

Our Service Providers

We may contract with companies or persons to provide certain services including credit card processing, etc.  We call them our Service Providers.  We provide our Service Providers with the information needed for them to perform these services.  We require these third parties to maintain the privacy and security of the personal information they process on our behalf.

 

WE DO NOT SELL YOUR PERSONAL INFORMATION

We do not sell, rent or trade your personal information to any third parties, as we value your privacy. We also do not “sell” your personal information as defined by the California Consumer Privacy Act.

Chatbox Cookie & IP Policy

The Crisp chatbox, that is running on the websites of our users, uses cookies. Cookies are solely used in accordance with those points:

• Cookies are necessary for chatbox functionalities; they are needed to restore the chat session and messages of a chatbox user when browsing between website pages and/or coming back on the website a few days after.
• Cookies have a default expiration time of 6 months, which is renewed if and when the user comes back to the website and loads the chatbox.
• Cookies bind an user to a single session. If that session contains messages, it is permanent (unless deleted by a website agent); otherwise the session is temporary and is destroyed 30 minutes after the last website access.
• Cookies are not used for tracking purposes. They are solely used to bind an user to a server-side session storage, which is then used for messaging purposes, in the event either the user or a website agent starts a conversation.
• The user IP address is stored in the server-side session storage that’s bound to the cookie. If the user leaves without using the chatbox messaging features, the session (and thus the IP address) will be automatically removed from Crisp servers upon session expiration (ie. 30 minutes after last access; as stated above).
• The user IP address is kept indefinitely in the event the user started a chat session with a website on Crisp. We are legally required by the law of France to log those IPs in the event of a legal request (for a minimum duration of 1 year). Though, we keep those IP address longer as we need to aggregate them to protect our chatbox service against botnets and spam attacks, which occur frequently. The Crisp service could not function at the level our customers expect from us without statistics on those collected IP.

Updates to this Privacy Policy

This privacy policy may be updated from time to time for any reason; each version will apply to information collected while it was in place. We will notify you of any modifications to our privacy policy by posting the new privacy policy on our site and indicating the date of the latest revision. You are advised to consult this privacy policy regularly for any changes.

Privacy Policy

Last updated: July 1, 2024